Refund & Billing Policy

1. Purpose

This policy describes how we bill customers, process renewals, handle refunds, and address disputes. Terms not defined here have the meaning given in our Terms of Service.

2. Automatic Renewal

• Hosting Plans & Domains: All services renew automatically to avoid disruptions. Renewal dates are shown in your Client Portal and on invoices.
• Domains: Renew automatically 5 days before expiration (as required by registries). Cancel at least 5 days before to avoid charges.
• Charges: Fees are due on the renewal date.
• Failure to Renew: Accounts overdue by 14+ days may be suspended or terminated (with data removed).

3. Responsibility for Payment

You are responsible for all fees once services are provisioned. Invoices are issued 14 days before renewal and charged 3 days prior to ensure continuity. Unpaid accounts may be assigned to a collection agency.

• Price Adjustments: Prices may change between renewal terms due to market and currency fluctuations. All changes appear on your invoice.
• Mid-Term Changes: If material changes occur, we’ll notify you. You can accept or cancel within 30 days.

4. Refunds

• No refunds for accounts terminated due to TOS violations, domain registrations, setup or migration fees.
• Service credits have no cash value and expire within 24 months.
• Refunds are processed to the original payment method (credit card, PayPal, etc.) when possible.

5. Service Credit Eligibility

Credits are not available if:

• Your account is overdue at the time of outage.
• You have a history of repeated late payments.
• Service interruptions are caused by automated security measures (e.g., bandwidth throttling, abuse prevention).

6. Payment Methods & Currencies

We accept major credit cards, PayPal, Skrill, UnionPay, and bank transfers. Payments are primarily in EUR. Currency conversion rates may vary; your bank may apply additional charges.

7. Upgrades, Downgrades & Migrations

• Upgrades: Free migration when upgrading to higher plans.
• Downgrades: Price difference applied as credit. Migration fee may apply.
• External Migrations: Free for cPanel. Non-cPanel may incur charges based on complexity.

8. Billing Errors & Chargebacks

Report invoice errors within 90 days. Chargebacks incur a €50 fee and may lead to suspension or termination.

9. VAT

VAT is applied according to Luxembourg and EU law. Tax-exempt entities must provide valid documentation.

10. Feedback

Any suggestions or feedback provided to us may be used without obligation or compensation.