Email Accounts

Configure Email functionality

In order to successfully create a mailbox and/or forwarders-only the following settings must be configured:

1. An ‘Email’ role must have been installed on a server
2. The website must be assigned an ‘Email’ role
3. A Roundcube domain must be configured in ‘Settings’ > Platform’ > ‘Platform domains’ > ‘Roundcube domain’
4. The hosting package must allow ‘Email accounts’

Add a mailbox/forwarder-only

1. Open Email in the left side bar
2. Select Add account
3. When the form loads, input the email address and selecr the type of account you would like to create (mailbox or forwarder only)
4. Complete the form
5. Click Add to finish

Email authentication

Email authentication (or email validation) is a collection of protocols used to verify the source and legitimacy of email messages.

SPF (Sender Policy Framework) is a form of email sender authentication. It validates if an email was sent from an authorized IP address. An SPF record is automatically added to every domain.

DKIM (DomainKeys Identified Mail) is a form of domain authentication that signs the message and verifies it was sent from the source domain. DKIM can be enabled on a per domain basis.

To enable DKIM on a domain:

1. Open Websites in the left side bar
2. Select the website you would like to enable DKIM
3. Select Domains from the top menu and select the domain you would like to enable DKIM on
4. Scroll to Email authetication and toggle DKIM On
5. If the DNS is hosted with Enhance wait for validation. If the DNS is hosted elsewhere, follow the instructions on screen to complete authentication.

Catch-all email addresses

A catch-all email address accepts all emails sent to an address on a domain, this includes any non-existent or misspelled email addresses. This means that a [email protected] catch-all email address will also receive mail sent to [email protected] and [email protected].

To create a catch-all email address:

1. On your website dashboard select Emails
2. Click Add account
3. Complete the form ensuring you select Make this email address a catch-all
4. Click Save

To convert an existing email address to a catch-all:

WARNING

Only one catch-all email address can be created per domain.

1. On your website dashboard select Emails
2. Locate the email address you would like to convert and select Manage
3. Scroll to Catch-all
4. Toggle Catch-all on